Information & Advice
For Residents...

Solo Housing are here to help

You can choose from an extensive list of information from the drop down menu below. If you can’t find what you are after, or you need more advice, you can always call us on 0800 6520155 or talk to your support worker.


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To report a repair during working hours, contact your Support Worker or call head office. If the repair is urgent and it is out of hours (weekdays 5pm - 9am and 24 hours Saturday, Sunday & Bank Holidays) please call the out of hours number, the call will be redirected to the duty Support Worker – call:

Suffolk — 0333 305 7588
Norfolk - 01379 650906

You can also call our head office in Diss on 01379 640250 or e-mail us on

When you report a repair, you will need to give your name, address and telephone number, a description of the problem and where it is in your home. It would also be helpful to let us know when you will be able to let a contractor in to do the repair.

When will the repair be completed?

We give priority to repairs depending on the urgency. Here is guide to how long each type of repair is likely to be completed or made safe:

Immediate Priority — less than 5 hours

Emergency — up to 24 hours

Urgent — less than 5 working days

Routine — less than 42 working days

Which repairs are your responsibility?

You may be charged for a repair in the following circumstances:

Contractor Appointments

Please make sure you keep the agreed appointment to let the contractor into your home. If the contractor arrives on time and you're not there to let them in, you will be charged for this service.

Have you seen our
Residents Handbook?

A go-to guide about your stay with Solo Housing

View Handbook

Did you need more information or advice?

Call 01379 640250