Housing Management Officer

Services – Housing Related Supported accommodation, shared housing, and general needs

Reporting to – Housing Services Manager

Permanent subject to probation period

  1. Overall role objective:
  2. Provide full housing management service to all residents of Solo Housing, including
    1. Allocation and letting of tenancies and licences
    1. Accommodation standards and safety checks
    1. Rent collection
    1. Tenancy sustainment
    1. Performance reporting on voids and rent collection
  3. Administration of the Property Management and Case Management systems
  4. Source, liaison and completion of landlord lease and housing management agreements in conjunction with Solo Housing Building Surveyor
  5. Identifying property compliance audit risks and reporting to line manager   
  6. Completing property safety checks & any identified remedial actions
  1. Delivering housing management service for a regulated housing provider, including allocations, lets and rents
  2. Experience of working with private sector rental market
  3. Experience of representing the organisation at court
  4. Awareness of current housing issues
  5. Proven office administrative & coordination experience
  6. Knowledge of office management responsibilities, systems, and procedures
  7. Excellent time management skills and ability to multi-task and prioritise work.
  8. Attention to detail and problem-solving skills.
  9. Excellent written and verbal communication skills
  10. Strong organisational and planning skills.
  11. Proficient in MS Office packages, computer skills and knowledge of office software packages
  12. Proficient in use of accounting systems such as Xero, data and other management systems.
  1. Working in a housing management environment
  2. Experience in a similar role  
  3. Experience of using management systems/databases
  4. Experience in teamwork and partnership work
  5. Experience of resident involvement and customer service
  6. Experience with external contractors
  7. Experience in working to agreed targets.

Terms and conditions:

Applications for the role:

Please note – we are not accepting applications from recruitment agencies for this post.