Employment Opportunity

Housing Management Officer

Services – Housing Related Supported accommodation, shared housing, and general needs

Reporting to – Housing Services Manager

Permanent subject to probation period

1. Overall role objective:
2. Provide full housing management service to all residents of Solo Housing, including
   1. Allocation and letting of tenancies and licences
   1. Accommodation standards and safety checks
   1. Rent collection
   1. Tenancy sustainment
   1. Performance reporting on voids and rent collection
3. Administration of the Property Management and Case Management systems
4. Source, liaison and completion of landlord lease and housing management agreements in conjunction with Solo Housing Building Surveyor
5. Identifying property compliance audit risks and reporting to line manager   
6. Completing property safety checks & any identified remedial actions

• Main duties and responsibilities:
• Lead on carrying out a full housing management service to all Solo Housing residents across the Housing Related Support services, Shared Housing services, General Housing and Private Sector services.
• Provide an efficient service to maximise the rental income and increase tenancy sustainment.
• Work collaboratively with the Support Teams and the Property Services Manager to provide an efficient lettings service.
• Work collaboratively with the Support Teams and the Finance Team to support tenancy sustainment.
• Support the Building Surveyor to negotiate and arrange new lease agreements and or housing management agreements with investors and other agencies.
• Contribute to any management system to enable the monitoring of available lets, rent collection, tenancy sustainment, stock condition, access/key management, providing regular and meaningful updates to the Housing Services Manager.
• Ensuring any tenancy / Licence agreements and enforcement action follows relevant legal process, including representing Solo Hosing in court.
• Providing timely and accurate data on housing management status and actions required.
• Contribute to the development or review of policies and written procedures in connection with housing management.
• Meet all relevant prescribed targets and provide performance management information efficiently and effectively.
• Promote and contribute to the involvement of residents across Solo Housing to ensure their voice is heard.
• Follow the Solo Housing Complaints Policy and Procedure.
• Take part in an out of office hours on-call rota.  
• Commitment to learning and development.
• Commitment to Solo Housing organisational values.

• Relevant experience in relation to the main duties of the role:

1. Delivering housing management service for a regulated housing provider, including allocations, lets and rents
2. Experience of working with private sector rental market
3. Experience of representing the organisation at court
4. Awareness of current housing issues
5. Proven office administrative & coordination experience
6. Knowledge of office management responsibilities, systems, and procedures
7. Excellent time management skills and ability to multi-task and prioritise work.
8. Attention to detail and problem-solving skills.
9. Excellent written and verbal communication skills
10. Strong organisational and planning skills.
11. Proficient in MS Office packages, computer skills and knowledge of office software packages
12. Proficient in use of accounting systems such as Xero, data and other management systems.

• Work Experience/Background:

1. Working in a housing management environment
2. Experience in a similar role  
3. Experience of using management systems/databases
4. Experience in teamwork and partnership work
5. Experience of resident involvement and customer service
6. Experience with external contractors
7. Experience in working to agreed targets.

• Personal Competencies:
• Demonstrates ability and commitment to customer care.
• Excellent organisational skills
• Adaptable to the various duties of the post.
• Ability to work on own initiative as an individual or as a team member.
• Contribute to the development of good working relationships within the team.
• Self-motivated with the ability to enthuse and motivate others.
• Excellent communication skills
• Negotiation and influencing skills to enable best value and high performance.
• Knowledge of Housing Law, Regulator requirements and other legislation
• Experience of contractor management is desirable
• Professional qualification in Housing is desirable

Terms and conditions:

• Working week 37.5 hours Monday to Friday
• Flexible working policy
• Salary range – starting at £23,914 Rising to £26,323 via an incremental appraisal system
• Employer pension contribution 8%
• Annual leave starting at 28 days per annum plus bank holidays, increasing to 30 days after 2 full years in employment
• Comprehensive training offer
• Based at Solo Head offices Diss with some flexible homeworking where appropriate
• This role requires frequent travel across East Anglia and therefore the post holder must be able to drive and have access to a vehicle to undertake duties.

Applications for the role:

• Please provide us with a CV and please can you submit a written statement which addresses your relevant experience in relation to the main duties of the role.
• Tell us how you meet the personal competencies.
• These can be submitted to info@solohousing.org

Please note – we are not accepting applications from recruitment agencies for this post.