Solo Housing Employment Opportunities

By Fiona Carling on 5.9.19

Job Title:    Housing Support Worker

Salary:       £19,123 - £21,695 per annum

Location:    Diss, Norfolk with travel in South Norfolk and  Breckland

Job Type:    Full Time, Permanent

Monday to Friday plus a Saturday morning shift (on a rota basis) at the Old Post Office hostel Diss, with time off in lieu during the week.

Solo Housing are looking for a friendly Housing Support Worker to provide support and housing management services to single men and women living in supported accommodation in the community (accommodation-based support).

We are a registered charity based in Diss providing supported housing and homelessness prevention services to vulnerable single people in Babergh, Breckland, South Norfolk District, East Suffolk, Colchester, Ipswich and Mid Suffolk.

Role responsibilities for the Housing Support Worker

  • Manage a caseload of service users providing housing management & support
  • Work with service users to overcome the issues that affect their opportunity to live independently and achieve positive outcomes in their lives
  • You will regularly visit service users in their homes with the frequency of visits depending on need
  • Complete risk assessments and support management duties with applicants and residents and produce, review, update and implement support plans specific to their needs
  • Assist clients in the purchasing of essential household items
  • Provide advice on home making, ensuring residents keep their accommodation clean and tidy
  • Support residents in managing their rent account
  • Issue new residents with the appropriate Tenancy Agreement, licence agreements, notices and other relevant administration
  • Collect rents, service charges and other monies and record them appropriately
  • Emergency callout rota when required
  • Support and assist residents to move into more permanent accommodation when they are ready to live more independently

 Requirements for the Housing Support Worker

  • A full driving licence and the use of a car for work purposes
  • Experience of working with vulnerable people with a range of support needs
  • Experience of assessing service users’ needs and using appropriate tools/methods for support planning
  • Excellent communication and interpersonal skills
  • Ability to work within a team
  • Ability to provide high quality housing management service to residents
  • Friendly and proactive


  • 28 days holiday plus Bank Holidays (increasing by one additional day per years’ service to a maximum of 30 days)
  • Pension scheme (employer 8% contribution)
  • Mileage allowance as necessary for any work-related travel
  • Access to Employee Assistance Support

Closing date:                      Friday 13th September 2019

Interview date:                 Thursday 26th September 2019

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